Ordering Online Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. As well we accept checks and Money Orders. Return / Refund Policy Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. Shipping Information Shipping charges are calculated on a per-product basis. To continenetal USA it is no more than 15%. We will email you total cost of shipment upon receiving your order. Taxes and Duties All prices are in Canadian dollars, FOB Toronto, Canada. Duties for glassware are no more than 10% between Canada and USA . Sales Tax is different for every state. It can be claimed for refund in your SALES TAX RETURN FORM. We do all custom clearance for our customers for no cost. We will email you total value of duties & taxes upon receiving your order. home | online cataloque | join our mail list | contact us company policies | online survey | privacy statement | terms of use © 2010 Fancy Glassware Europe Inc. 9 Capella Crt. Unit 1 | Ottawa, Ontario | Canada | K2E 8A7 Site Design By: fancyglassware.com.